In order to cancel your account, you must either submit written communication to our billing department or call them during normal business hours.

Xecunet does not issue refunds for monthly service. For longer contracts your account will revert to the monthly price and we will refund the remainder. For example, if you signed up for an annual account at $189.00 for the year and after 6 months, decided to cancel, you would be refunded $69.30 since you would now have used six months at the full monthly price of $19.95. Most other providers do not refund on yearly accounts.

If you have signed a contract for your services such as T-1, T-3, Ethernet, Frame-Relay or Co-location you may have different penalties for early termination. If you have questions, please contact your Account Representative and they will be glad to assist. 

If you are moving…Xecunet has local dialup access all across the world, so if you happen to be leaving the area there are very few places where you cannot resume using our service.

We'd love an opportunity to fix any problem or address any concern, so give us a call at 877-XECUNET or email us at  support@xecu.net if there is anything we can do. Our specific purpose is to provide you with quality service.

Please contact Customer Support with any questions, comments, concerns, or feedback. Our contact information is as follows:
E-Mail : Support@Xecu.net  Chat: Support LiveChat  Phone: 301.682.9972