How does your billing process work?
Xecunet issues bills on the 1st of the month. When you sign up for service, your first bill will be prorated to account for the rest of the current month. This first amount may be for an odd amount, but the following bill will be for a full month of Internet service. For example, if you were to sign up on the 20th of the month for monthly unlimited dialup access your first bill would be $6.65 to cover the 10 days until the first of the next month, plus $19.95 for the following full month of Internet service, plus your initial $10 setup fee, for a total of $36.60. All invoices after that would be $19.95 a month.
Xecunet generates electronic and paper invoices thirty days prior to your due date and your payment is due by the 1st of the following month. Your electronic invoice will show the total amount due as well as a detail of the service periods the invoice covers. If you are late with a payment, this invoice may show multiple months. Also, please remember, your invoice is not due until the 1st of the month. You should have a full 30 days to make payment for your service. If you pay with a credit card you will not receive an invoice, however you will receive an electronic receipt indicating the amount charged to your card.
Once Xecunet receives your payment and it is posted to the system, you will receive an electronic receipt indicating that we have received payment. The receipt will include the amount we received and will also show the invoices and the amounts applied to the invoices. You will receive a receipt even if you elect to pay by credit card.
If we do not receive your payment by the first of the month, you will receive an automated e-mail from our accounting system that will show you the total amount due and also detail regarding the invoices and periods of service that the invoices cover. Accounts which are past due are subject to disconnection and a 10% late fee.
Possible Reasons for a late notice:
- Your credit card was declined for some reason
- Your credit card has expired
- Your check was returned for insufficient funds
- We have not received payment
Please look at your invoice closely each month. If your credit card is due to expire you will get notices to call our office. If a check is returned for insufficient funds you will be charged a $25.00 fee and may be required to provide a credit card or cash to bring your account up to date.
- Print out a copy of your invoices and a receipt each month for your records.
- You can view your account information online at the Account Manager
- When in doubt, call us!